Operations & Community Support Business Administrator Apprentice

Inspire. Lead. Serve

Operations & Community Support Business Administrator Apprentice

Green Lane Masjid & Community Centre (GLMCC)

CONTRACT TYPE: Full- time – 37.5 hours per week
REPORTS TO: Islamwise Project Manager
SALARY: £8 per hour
LOCATION: Green Lane Masjid and Community Centre

BACKGROUND TO GLMCC:

Green Lane Masjid and Community Centre is a leading UK mosque situated in the heart of Birmingham serving the community since 1979. Operating from its award-winning grade II listed Victorian building, GLMCC fulfils its mission of inspiring, educating and serving through its educational college, outreach work, welfare services, youth work, international humanitarian wing, as well as its fully functional mosque which is attended by thousands every week

ABOUT ISLAMWISE:

Islamwise is dedicated to supporting revert Muslims through education, mentorship, community engagement and practical support. We work to help new Muslims build confidence in their faith and develop meaningful connections within the Muslim community.

1. PURPOSE OF THE ROLE:

We are seeking an enthusiastic, organised and motivated individual to join our team through a Business Administration Apprenticeship. This role offers an opportunity to gain valuable administrative, communication and community engagement experience while supporting a range of Islamwise programmes and activities. The Community & Administration Support Officer will provide administrative and operational support to the Islamwise team. The role involves assisting with events, classes, social media activities, community engagement, da'wah resource management and supporting new Muslims as they become connected to the community. The successful candidate will be organised, proactive, willing to learn and passionate about supporting the work of Islamwise.

2. MAIN RESPONSIBILITIES FOR THE ROLE

Administration & Communications

• Provide day to day administrative support to the Islamwise team.
• Respond to enquiries received through phone, email and online communication channels.
• Maintain accurate records, databases and spreadsheets.
• Assist with preparing reports, documents and programme information.
• Support booking systems, registrations and event administration.
• Attend staff meetings and take notes where required.

Social Media & Marketing Support

• Assist with social media campaigns and online engagement.
• Help create and schedule content for social media platforms.
• Promote classes, events, campaigns and community activities.
• Support marketing initiatives that raise awareness of Islamwise's services and programmes.
• Assist with gathering photographs, testimonials and content from events and activities.

Community Engagement & Relationship Building

• Build and maintain positive relationships with local da'wah organisations, outreach teams and community partners.
• Support communication with local da'wah stalls and outreach projects.
• Represent Islamwise professionally when engaging with volunteers, partners and members of the public.
• Help strengthen community connections and collaborative opportunities.

Revert Support

• Act as a buddy and welcoming point of contact for new Muslims.
• Help new Muslims access classes, events and support services.
• Encourage participation in Islamwise programmes and activities.
• Maintain regular contact with brothers and signpost them to appropriate support when required.

Events, Classes & Activities

• Support the delivery of classes, workshops, events and community activities.
• Assist with event preparation, registration and attendee support.
• Help prepare venues, resources and equipment.
• Set up and pack away tables, chairs, displays, materials and food and drinks.
• Provide practical support during events and activities.

Da'wah Resources & Operations

• Assist with organising, storing and replenishing da'wah materials and literature.
• Monitor stock levels and report when resources need replenishing.
• Prepare, package and dispatch literature orders.
• Help maintain organised storage areas and resource inventory systems.
• Assist with receiving and organising deliveries.

Physical & Practical Duties

• Move and organise boxes of literature, event equipment and supplies.
• Assist with loading and unloading deliveries.
• Carry out reasonable manual handling duties, including lifting and moving boxes of da'wah materials.
• Ensure storage areas remain clean, organised and safe.

3. PERSON SPECIFICATION (EXPERIENCE, ATTRIBUTES, QUALIFICATIONS)

CRITERIA

GCSE qualification in:

1

English (grade 4)

2

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

3

Communication and interpersonal skills

4

IT skills and comfortable using social media platforms

5

Attention to detail

6

Administrative and organisational skills

7

Team working

8

Initiative

9

Physically capable of carrying out manual handling duties associated with literature distribution and event support.

10

Willingness to work occasional evenings and weekends.

Desirable

11

Experience volunteering within a mosque, charity or community organisation.

12

Experience using social media for promotion or engagement.

13

Experience supporting events or community activities.

14

Experience in customer service, administration or outreach activities.

15

Preferably someone who understands Islamic values.

BENEFITS

• Enjoy 28 days of annual leave, inclusive of public holidays and additional days off for Eid.
• Discounts on GLM educational courses.
• Free Madrasah places for your children.
• Additional leave for Hajj or exceptional circumstances.
• Continuous professional development tailored to your role
• Conducive working religious environment.
• Shariah-compliant pension offered.

DISCLAIMER:

This job description is only a summary of the typical functions of the job, it is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Due to the nature of the role, the responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned, might be part of the job. Ultimately, all post holders at Green Lane Masjid and Community Centre are expected to be working to the best of their abilities seeking the pleasure of Allah (SWT).

Apply Now