Director of Operations

Green Lane Masjid & Community Centre

Director of Operations

Green Lane Masjid & Community Centre

CONTRACT TYPE: Permanent
REPORTS TO: GLMCC Trustees
DIRECT REPORTS: Circa 4/5
SALARY: To be discussed with shortlisted candidates.
LOCATION: Green Lane Masjid and Community Centre

BACKGROUND TO GLMCC:

Green Lane Masjid and Community Centre is a leading UK mosque situated in the heart of Birmingham serving the community since 1979. Operating from its award-winning grade II listed Victorian building, GLMCC fulfils its mission of inspiring, educating and serving through its educational college, outreach work, welfare services, youth work, international humanitarian wing, as well as its fully functional mosque which is attended by thousands every week.

1. PURPOSE OF THE ROLE:

To provide strategic and operational leadership across GLMCC’s facilities and operations, financial management, and people and organisational development, ensuring the charity has the resources, systems, infrastructure and workforce required to deliver its mission and strategic objectives.

The Director will ensure that resources are managed responsibly, services and facilities operate safely and effectively, and robust financial, people, governance and risk management arrangemen ts are in place. The role requires strong strategic judgement, critical thinking and organisational acumen to evaluate performance, identify opportunities for improvement, manage risks and ensure value for money, while upholding GLMCC’s values and charitable objectives.

2. MAIN RESPONSIBILITIES OF THE ROLE

Ensure that systems, resources, policies and processes support safe, effective and sustainable service delivery. Work collaboratively with fellow Directors, Trustees and colleagues to translate organisational priorities into effective plans, monitor performance, manage risks and ensure resources are used responsibly to deliver GLMCC’s charitable objectives.

Team Leadership

• Lead, motivate and develop team to deliver high quality services , fostering a positive, inclusive and values led culture.
• Build team capability and resilience by identifying development needs, supporting learning opportunities, succession planning and effective workload management.
• Promote staff wellbeing, inclusion and engagement, ensuring policies and practices support a safe, supportive and collaborative working environment aligned with the charity’s values.
• Provide effective line management and performance leadership, including s etting objectives, regular supervision and performance reviews, coaching, addressing performance challenges and using feedback and management information to recognise effective practice and drive continuous improvement.

Facilities & Operations Management

• Health, Safety and Compliance – ensure GLMCC’s buildings, sites and facilities are safe, clean, functional, appropriately risk assessed and compliant with relevant health and safety legislation, regulatory requirements and organisational policies. Ensure r isks are monitored, appropriate controls are maintained and significant concerns are escalated promptly.
• Facilities and Building Management – oversee buildings, utilities, cleaning, repairs, security, maintenance and contractors.
• Operational Efficiency and Service Delivery – ensure sites support the charity’s day to day activities efficiently, including spaces, resources, equipment and processes.
• People, Contractors & Stakeholder Management – manage staff, volunteers, suppliers , co ntractors and relationships with service users and other stakeholders.

Financial Management

• Financial Planning & Management – lead financial planning, budgeting, forecasting, cash flow management and financial reporting across GLMCC. Provide clear, timely financial analysis and advice to support informed decision-making by Senior Leadership Team, fellow Directors and Trustees. Identify financial pressures, assess options and recommend appropriate action to support the charity’s strategic priorities and lon g-term sustainability.
• Financial Control, Governance and Risk – maintain robust financial controls and procedures in line with applicable legal and regulatory requirements, Charity Commission guidance and GLMCC policies. Safeguard the charity’s assets, identify and manage financial risks, ensure appropriate oversight and reporting, and escalate significant concerns promptly to the appropriate leadership or governance level.
• Financial Compliance, Reporting and Audit - ensure compliance with relevant charity, accounting and HMRC requirements, and oversee the preparation of management accounts, statutory accounts and information for audit or independent examination.
• Income, Expenditure and Resource Management – oversee the responsible management of income, expenditure and organisational resources, ensuring funds are used in line with GLMCC’s charitable objectives and deliver value for money. Evaluate spending and outcomes, identify opportunities for efficiencies and improvement, and take timely corrective action where expenditure or financial performance deviates from agreed plans, without compromising service quality, compliance or the charity’s values.

HR Leadership

• People Strategy & Workforce Planning - develop and support the charity’s people strategy, workforce planning and organisational development, ensuring the organisation has the right skills, capacity and structure to achieve its objectives.
• Employee Relations & Wellbeing - provide effective advice and support on employee relations, performance, absence, wellbeing and workplace issues, ensuring a fair, consistent and supportive approach.
• Recruitment, Development & Retention - oversee recruitment, onboarding, learning and development, talent management and retention, helping to attract and develop a skilled, engaged and diverse workforce.
• HR Governance, Policies & Compliance – ensure HR policies, processes and practices are effective, legally compliant and aligned with GLMCC’s values and organisational objectives. Maintain appropriate oversight of employment-related risks, support managers in applying policies consistently and fairly, and ensure significant people-related issues are addressed or escalated appropriately. Provide appropriate people governance support to fellow Directors and Trustees.

Collaboration & Stakeholder Engagement

• Represent GLMCC in partnership meetings, networks, forums and external events, promoting the organisations values, expertise and strategic priorities.
• Build and maintain positive relationships with relevant stakeholders and partners , managing expectations, resolving challenges and developing strong mutually beneficial partnerships.
• Communicate effectively with staff, volunteers and community members. Work collaboratively with the CEO, fellow Directors and colleagues across GLMCC to align plans and priorities, resolve cross-functional challenges, manage organisational risks and ensure coordinated delivery of the charity’s shared strategic objectives.

Compliance, Governance & Quality Assurance

• Ensure compliance with relevant legislation, regulatory requirements, charity standards and GLM CC policies and procedures , maintaining high standards of ethical and professional practice. Ensure compliance with safeguarding and health & safety requirements.
• Maintain active oversight of risks across areas of responsibility, proactively identifying, assessing and mitigating risks relating to facilities, health and safety, finance, employment, safeguarding, compliance, reputation and operational continuity. Ensure appropriate c ontrols are in place, risks are regularly reviewed, and significant concerns are escalated promptly to the appropriate leadership or governance level
• Maintain robust monitoring, reporting and accountability, ensuring accurate records, timely management information and clear reporting to senior leadership, trustees and other relevant stakeholders.
• Lead quality assurance and continuous improvement, using data, feedback, audits and performance indicators to evaluate performance, apply critical thinking and professional judgement, challenge existing approaches where appropriate, assess the impact of decisions and identify opportunities to improve organisational effectiveness, resource use and service delivery.

3. OTHER RESPONSIBILITIES

• Participate in organisat ion-wide reviews and activities, particularly those involving the Trustees, contributing professional expertise and supporting organisational development.
• Provide regular and timely updates to the Trustees on progress, budgets, KPIs, risks and any issues r equiring their support, direction or governance decisions.

4. PERSON SPECIFICATION (EXPERIENCE, ATTRIBUTES, QUALIFICATIONS)

CRITERIA

ESSENTIAL/ DESIRABLE

QUALIFICATIONS:

1

Educated to degree level or equivalent relevant professional experience, in leadership, management, governance, business administration, operations or another discipline appropriate to the role.

ESSENTIAL

2

Relevant professional qualifications in finance, HR or another area of responsibility would be desirable.

DESIRABLE

3

A relevant postgraduate qualification (e.g. MBA, MSc in Business Administration, Management or Non-Profit Management) would be desirable.

DESIRABLE

4

Full UK driving licence, where necessary for the duties and location of the role.

ESSENTIAL

EXPERIENCE:

5

A minimum of 5–7 years’ experience in a senior operational or corporate leadership role (e.g. Head of Operations, Head of Corporate Services or Multi-site Operations Manager), with a proven track record of leading and managing operational, corporate support or organisational services within a medium-to-large charity, community, public or not-for- profit organisation.

ESSENTIAL

6

Experience of developing and delivering strategies, translating priorities into operational plans, and using management information, performance data, audits and feedback to evaluate effectiveness, inform decisions and achieve measurable outcomes

ESSENTIAL

7

Experience of leading, managing and developing teams, including performance management, staff development and managing challenging situations.

ESSENTIAL

8

Proven experience of managing budgets, financial planning and forecasting, monitoring expenditure and ensuring effective use of resources, including oversight of substantial or multi-million-pound budgets, financial performance and reporting, and an understanding of statutory financial reporting and regulatory requirements.

ESSENTIAL

9

Experience of identifying, assessing and managing organisational and operational risks, implementing appropriate controls, and developing, implementing and reviewing organisational policies, systems and processes to support compliance, efficient service delivery and continuous improvement

ESSENTIAL

10

Experience of managing or overseeing facilities, buildings, contractors, health and safety, HR, workforce planning, employee relations or organisational development activities.

ESSENTIAL

11

Experience of working with senior leaders, Trustees or other governance bodies, providing clear reports and advice to support decision-making.

ESSENTIAL

12

Experience of building effective relationships and working collaboratively with a range of internal and external stakeholders

ESSENTIAL

SKILLS AND ATTRIBUTES:

13

Comprehensive knowledge of UK employment law, HR best practice, health and safety standards, corporate governance, strategic risk management and UK GDPR/data protection requirements.

ESSENTIAL

14

In-depth understanding of charity financial management, including Statement of Recommended Practice (SORP) regulations, restricted fund tracking and VAT exemptions for charities.

ESSENTIAL

15

Strong Islamic character, values and commitment to GLMCC’s religious ethos and charitable mission.

ESSENTIAL

16

Strong strategic, analytical and critical-thinking skills, with sound judgement and risk awareness, and the ability to evaluate complex issues, challenge constructively, assess potential impacts, make informed decisions and identify opportunities for improvement.

ESSENTIAL

17

Strong financial and organisational acumen, with the ability to assess resource requirements, identify efficiencies and ensure value for money while maintaining appropriate standards and service quality.

ESSENTIAL

18

Strong leadership, communication and interpersonal skills, with the ability to motivate teams, manage challenging situations, influence effectively, prepare clear reports, explain complex issues and communicate with different audiences.

ESSENTIAL

19

Strong planning, organisation and prioritisation skills, with the ability to manage competing demands and deliver against agreed priorities.

ESSENTIAL

20

Ability to work independently, take accountability for decisions and outcomes, and collaborate effectively with the Trustees, fellow Directors and colleagues across GLMCC.

ESSENTIAL

21

Professional, approachable and respectful manner, demonstrating integrity, fairness, discretion and accountability, with strong IT literacy and competence in Microsoft Office and digital tools to support planning, reporting, financial oversight and performance monitoring.

ESSENTIAL

5. BENEFITS

• Enjoy 28 days of annual leave, inclusive of public holidays.
• Additional days off for Eid.
• Discounts on GLM educational courses.
• Free Madrasah places for your children.
• Continuous professional development tailored to your role.
• Conducive working religious environment.
• Shariah-compliant pension offered.
• Bright Exchange discounts available.
• Volunteering options for employees.
• Relevant training, as applicable to the role.

DISCLAIMER:

This job description is only a summary of the typical functions of the job, it is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Due to the nature of the role, the responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned, might be part of the job. Ultimately, all post holders at Green Lane Masjid and Community Centre are expected to be working to the best of their abilities seeking the pleasure of Allah (SWT).

Applications for this role will be accepted until Monday 23 November 2026

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